Terms and conditions

Terms and conditions:

Please select your items carefully, and discuss the specifications with us in detail if you are unsure of the description. We cannot guarantee the accuracy of the colours and finishes as seen in the images as they appear on the screen to the customer. Please enquire if you would like us to supply timber finish samples or fabric samples, some costs might be incurred by the customer. 

Most of our items are made to order. Any changes requested by the customer after the order is placed, and if material has been ordered or production has commenced, may incur extra production costs.

Deka Design does not provide refunds, exchanges or credits unless the item is faulty, in which case Deka Design will repair, modify or replace the item as deemed necessary by Deka Design. If a fault is deemed by Deka Design that it cannot be repaired or modified, Deka Design will provide the customer a store credit or exchange. Any fault must be reported to Deka Design at info@dekadesign.com.au within 24 hours of receipt of the item. Faults include only manufacturing faults, structural faults and incorrect size, colour, finish, material, fabric or configuration to that which was ordered by the customer. If the item is damaged or lost during transit to the customer, this is not covered by a refund, exchange or credit. 

Warranty:

Deka Design provides a structural warranty for 10 years from the date of purchase for furniture manufactured by Deka Design which is used in a private residential environment only. This warranty covers the workmanship and structural integrity of the furniture. This warranty does not cover wear and tear, third party supplied components or fabrics/leathers, accidents, damage done in moving the furniture, mis-use, lack of care or neglect of the furniture. Care instructions are available from Deka Design on request.

Deka Design is not responsible for ensuring that these items are suitable for a particular application unless self evident or specifically detailed to us prior to purchase.

The customer is required to check that the goods arrive in complete and good condition. Any damage must be reported to Deka Design by email to info@dekadesign.com.au within 24 hours of delivery of goods to the specified address.

A limited warranty covering manufacturing faults applies to third party supplied components such as handles, hinges, door tracks, drawer runners and other componentry. Please refer to Deka Design for warranties for these specific components.

Deka Design will recommend fabrics and leathers in accordance with information provided by the supplier of these materials with regard to suitability for the application, however the Deka Design warranty does not cover supplier's fabric or leathers. The supplier's warranty applies to any third party supplied fabric or leather. Deka Design does not accept any liability for the costs of re-upholstery because of faults in third party supplied fabrics/leathers. Any third party supplier warranty does not extend to covering a fabric or leather which is used against the recommendations of the supplier. It is the Client's responsibility to ensure that they have received the appropriate care instructions from Deka Design for any fabrics and leathers.

Intellectual Property:

The customer acknowledges that at all times all intellectual property including, but not limited to, designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of Deka Design. Deka Design does not authorise the customer to copy, distribute or publish the designs detailed in this quotation or to sell, loan, or grant the use of the designs detailed in this quotation to a third party.